Terms of Service

Profitbench is operated by Profitbench LLC, a limited liability company formed in New Jersey, United States (“Profitbench”, “we”). These terms are a contract between Profitbench and the business or person that holds a Profitbench account (“you”). By creating an account or using the service you agree to them. Our Privacy Policy explains how we handle personal information.

Profitbench is offered for business use, not for personal or household use. You must be at least 18 and old enough to enter into a contract where you live to hold an account. If you accept these terms for a company or another legal entity, you confirm that you have authority to bind it.

You may manage multiple stores, each with its own subscription. Keep your account information accurate and your sign-in details secure. Notify us promptly if you suspect unauthorized access.

You are responsible for activity in your store, including actions taken by invited members.

We may suspend or close accounts created with false information or by anyone under 18.

See our Pricing page for plans, prices and included features. Changes are subject to Section 4.

Free trial. Your first eligible store receives a 30-day Pro trial with no payment card required. Each customer, and each connected Etsy shop or eBay account, is entitled to one trial; we may refuse or end additional trials. If we find that a store’s connected Etsy shop or eBay account isn’t eligible for a trial, we may end that store’s trial, and the connection stays. To continue afterward, choose a paid plan. Otherwise, the access and retention rules in Section 8 apply.

Order limits. Basic includes 50 orders per month, Standard includes 500, and Pro has no order limit. Monthly counting periods start on your billing date, including for annual subscriptions. All orders dated within the period count, including manually entered, cancelled and refunded orders.

Exceeding your limit. We prompt you to upgrade and allow a small number of additional orders before pausing access. During a pause:

• Orders continue syncing, and your subscription continues billing.
• You can upgrade, manage billing, export data, contact support or delete your store.
• Other app features are unavailable.

A new monthly period does not restore access. A paid upgrade to a larger plan or a new paid subscription lifts the pause. We never upgrade your plan automatically.

Marketplace connections. Basic supports one connected marketplace—Etsy or eBay. Standard and Pro support both. If you downgrade to Basic with both connected, syncing stops until you choose which to keep. The other connection is removed, but previously imported orders remain in your books.

AI coach. The AI coach is included in Pro and the free trial, subject to usage limits.

Payment. Subscriptions are billed through Stripe, which acts as the merchant of record and handles payment details, receipts and applicable taxes. Prices on our Pricing page are in US dollars and exclude taxes. You authorize Stripe to charge your chosen payment method for your subscription and applicable taxes. Keep your billing and payment information current.

Renewal and cancellation. Your subscription renews automatically each billing term until you cancel in Settings → Billing. Basic is billed monthly; other plans offer monthly or annual billing. Unless you receive a refund under this policy, cancellation takes effect at the end of the current term. Existing plan restrictions continue to apply until then.

First-subscription refund. You may request a full refund within 72 hours of your first successful subscription payment, whether monthly or annual. This offer is available once per customer. Renewals, upgrades and additional stores do not restart the refund window.

Annual refunds. After the initial refund window, you may request a refund for unused time in your current annual term. We calculate it daily using the annual subscription fee you actually paid, after discounts, up to a maximum of eight-twelfths of that fee. This applies to both initial annual subscriptions and annual renewals.

Requesting a refund. Email support@profitbench.io. When we approve your refund, your subscription and paid access end immediately, and your 14-day read-only and data-export period begins, as described in Section 8. Cancelling your subscription alone does not request a refund.

Except as described above, fees are non-refundable, including unused monthly time and periods when access is paused for exceeding order limits. This does not limit refunds required by law, provided under Section 8, or issued by Stripe under its own policies.

Plan changes. Upgrades take effect immediately, with a prorated charge for the remainder of the current term. Downgrades and changes from annual to monthly billing take effect at term-end.

Failed payments. Stripe may retry unsuccessful renewal payments. Your store becomes read-only immediately and is locked after 14 days unless payment succeeds. Section 8 explains access during this period.

Price changes. We will email you at least 30 days before a price change applies to your subscription. The new price takes effect at your next renewal after that notice. You may cancel before renewal if you do not accept it.

Connecting Etsy or eBay allows Profitbench to read your shop, listing, order, fee and payout information. We do not create or edit listings or fulfil orders on your behalf. Connections are optional; you can also enter or import orders yourself.

You must be authorized to connect each account and comply with the marketplace’s terms and policies. Changes to marketplace services, access permissions or account status may interrupt syncing. We are not responsible for interruptions caused by the marketplace.

Subject to your plan, each Profitbench store can connect to one Etsy shop and one eBay account. These links cannot be transferred to different marketplace accounts; you must create a new store to connect a different shop or account.

You can disconnect a marketplace in Settings while your store is active. You can also revoke Profitbench’s access directly through your marketplace account at any time.

Your data. You retain your rights to the content you add to Profitbench or authorize us to import. You allow us to store, process and display it to provide the service, as described in our Privacy Policy. We do not sell or license your data or use it to train AI models.

You are responsible for the content you provide and must have permission to share it, including any customer information. Section 8 explains your data-export options.

Acceptable use. You must not:

• Use Profitbench for unlawful activities or to sell goods that violate the law or others’ rights.
• Access another store’s data or connect a marketplace account without authorization.
• Probe, scrape, overload or disrupt the service, or compromise its security.
• Resell, sublicense, copy or reverse-engineer Profitbench, or use it to build a competing product.
• Remove legal notices.

We apply rate and size limits to protect the service. Violations of these rules may result in account suspension or closure.

Our software. Profitbench’s software, design and brand belong to Profitbench LLC. We grant you a limited, non-transferable right to use the service for your business while you comply with these terms. We may use suggestions you submit without any obligation to you.

Books reports reflect money received and paid on a cash basis. Unit Economics figures and unreconciled shipping-label costs are estimates. Report accuracy depends on your records, marketplace data and settings.

Profitbench does not provide accounting, tax or legal advice. Do not rely on it for tax returns or statutory filings. Verify your records and consult a qualified professional where needed.

AI-generated insights may be inaccurate or incomplete. Review them before acting; they are not professional advice. Our Privacy Policy explains how AI features use your information.

When paid access ends. When your trial or subscription ends, or a renewal payment fails, your store becomes read-only for 14 days. You can view and export your data, but syncing and editing stop. An approved refund starts this period immediately, as described in Section 4.

After 14 days, your store is locked. You can subscribe, manage billing, contact support or delete the store, but cannot view or export its data. Access can be restored by resolving the failed payment or subscribing again, subject to your plan’s limits. Order-limit pauses follow the separate rules in Section 3.

Automatic deletion. We delete your store 180 days after your trial or subscription ends unless you subscribe again. This period starts when cancellation takes effect, your trial expires, an approved refund ends your subscription, or an unpaid subscription is cancelled after Stripe’s payment retries. It does not start when you first request cancellation or when the store becomes locked.

Deleting your store. Go to Settings → Data → Delete store to begin permanent deletion of your store’s data and files. This cannot be undone. We also cancel any remaining subscription and remove the store’s organization and your sign-in account, unless that account belongs to another Profitbench store.

Our Privacy Policy explains which records we retain and for how long. Deleting a store does not automatically request a refund or change your refund rights under Section 4.

When we end access. We may suspend or terminate access if you breach these terms, fail to pay, or if required by law, a marketplace or a service provider we depend on. We will give notice where practical. If we terminate access for a reason other than your breach, we will refund the unused portion of your prepaid annual term without applying Section 4’s eight-month cap.

If Profitbench shuts down. We will give you at least 30 days’ notice and an opportunity to export your data. We will refund any prepaid fees covering the period after shutdown.

Warranties. Profitbench is provided “as is” and “as available.” We do not guarantee uninterrupted, error-free or secure operation, or that the service will meet your requirements. Section 7 explains the limitations of reports and AI insights.

To the extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability. To the extent permitted by law, Profitbench LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business interruption, however caused—even if we were advised these losses were possible.

Our total liability for all claims relating to these terms or the service is limited to the subscription fees you paid for Profitbench, including through Stripe, in the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot legally be excluded or limited.

Indemnity. You agree to defend and indemnify Profitbench LLC and its members, officers and contractors against third-party claims, resulting losses and reasonable legal costs arising from:

• Content you provide.
• Your use of Profitbench in breach of these terms.
• Your use of a marketplace or other third-party service.
• Your violation of the law.

Disputes. These terms are governed by New Jersey law and applicable US federal law, without regard to conflict-of-law rules. If you have a dispute, email support@profitbench.io first so we can try to resolve it informally within 30 days. Unresolved claims must be brought in New Jersey’s state or federal courts, and both parties consent to their jurisdiction. These terms do not override mandatory rights under your local law.

Other terms. These terms do not create a partnership, agency or employment relationship. We may transfer this agreement to a successor following a merger, acquisition or sale of assets. You may not transfer it without our consent.

If any provision is unenforceable, the remaining provisions still apply. These terms and our Privacy Policy form the entire agreement between you and Profitbench regarding the service.

Updates. We may update these terms as the service or the law changes. The effective date identifies the current version. We will notify you by email or in the app at least 30 days before changes that materially affect your rights or obligations take effect. Continued use after that date means you accept the updated terms. If you disagree, cancel before they take effect.

Contact. For questions about these terms, email support@profitbench.io.

Profitbench LLC · New Jersey, United States.